A connection can change the next step
Reach out. Listen. Connect people to the right support. We are a business for people. Proactive, app-free wellbeing support for schools, councils, workplaces and community organisations.
NZ-based and NZ-owned. Local support, NZ helplines. hello@wellbeingsolutions.co · wellbeingsolutions.co.
Under the Health and Safety at Work Act 2015, businesses must manage risks to workers’ mental as well as physical health, including psychosocial risks.
Australian WHS laws now require businesses to identify and control psychosocial hazards, and regulators are enforcing this, including through prosecutions.
WellbeingSolutions helps you meet that duty.
No app to download, no login to forget, no data to run out. Free for staff to reply.*
*Once connected to your communication provider.
Kia ora Rachel, how are you feeling this week? Reply Yes if you're fine, or No if you need support.
Thank you, Rachel. Our professional support will contact you shortly. Always remember, you are never alone.
Less friction.
More connection.
People at the heart of every solution
From the classroom to the council depot, the hospital ward, the small business and the remote worksite, everyone deserves a connection that starts with them.
Teachers, school staff, students & wellbeing leads
Explore schools →
Frontline, field, depot & customer teams
Explore councils →
Nurses, carers, shift & support staff
Explore health & aged care →
Employees, leaders, small teams & owners
Explore workplaces & SMEs →
Remote crews, shift & FIFO, frontline & responders
Explore high-risk teams →Education / Schools & colleges
Reach out first. Make the next step feel easier.
Our custom SMS check-ins proactively reach students, teachers and school employees. Every reply is acknowledged. Anyone who asks for support is connected to your school’s approved professional support, who will be in touch. This is a check-in, not a clinical assessment.
Bring teacher psychosocial assessment, counsellor follow-up and AI-4U support navigation together, open to your school community.
Build your school’s support programme
Teacher wellbeing / Psychosocial risk assessment
Psychosocial assessment informed by ISO 45003 guidance helps schools understand workplace pressures such as workload, relationships and support. Combine feedback, reported only in aggregated groups, with consultation to identify priorities and practical improvements.
Customise SMS by student group, staff team, language and timing. Check in during the term, around exams or after a difficult event. No app to download and no cost to students or staff: the school’s SMS provider covers outgoing and reply texts. The school manages consent, and anyone can opt out at any time. Anyone who asks for support is connected to the school’s approved professional support.
A reply asking for support goes to your school’s counsellors or pastoral staff, who will be in touch. After hours, people are connected to your agreed on-call support or national helplines such as 1737.
Human response times depend on provider availability and the school’s arrangements. AI-4U navigation remains available around the clock.
Leadership reporting brings together issue categories, engagement and support activity. Give leaders aggregated insights to prioritise key issues and invest intelligently in support for the whole school.
Keep individual case records with authorised support staff. Agree reporting groups and access so small groups or sensitive details do not identify students or teachers.
Teacher assessment → proactive SMS → support → follow-up by authorised support staff → collective improvement.
Explore AI-4U →Corporates / Employees & leaders
A proactive check-in says: you matter, and support is here.
Reach office-based, hybrid and dispersed employees with personalised SMS. Every reply is acknowledged, and anyone who needs help is connected to your approved professional support, who will be in touch. Participants are told who receives their information.
High-risk environments / Employees & contractors
For people in forestry, oil and gas, agriculture, transport and haulage, and remote field teams.
Long shifts, time away from home and challenging events can make a conversation harder to start. Custom SMS reaches out to your people in their language. Every reply is acknowledged, and anyone who needs help is connected to your approved professional support.
Participation should be voluntary. Wellbeing responses are not for employment selection, performance management, discipline or site-access decisions. SMS needs mobile coverage. Wellbeing check-ins complement operational safety and emergency procedures.
Support your field teamsOur solutions
Start with the support your people need. Bring the right tools together as your organisation grows.
Ask how people are doing, by name, in language that feels familiar. Every generation understands a text. Every reply is acknowledged, and anyone who needs help is connected to your approved professional support.
AI-4U is a navigational tool that helps people find appropriate professional wellbeing and mental health support. People can use AI-4U through online chat, typing or listening, at any time of day. Confidential, except where someone’s safety is at risk.
Understand the pressures within your organisation. Turn workforce feedback into priorities, practical controls and an ongoing review of what is working.
Make it easier to raise a concern about bullying, harassment or wellbeing through a browser link or QR code, with agreed people receiving notifications.
The support behind the conversation
Support that remembers. Approved professional support sees a person’s earlier conversations, not just the latest one, so risk and urgency are judged on the whole picture. Next steps and follow-ups are recorded, and missed follow-ups are escalated.
Discuss your platformKeep relevant profiles, communication records, assigned actions and follow-up history together. Restrict access to authorised people and agree what each role can see.
Coordinate referrals and ongoing support through your chosen professional providers. Record agreed actions and follow-up, with clinical services and availability defined separately from the technology.
Create check-in questionnaires and feedback forms suited to your organisation. Use notifications and reporting to help your team respond and track change.
Organise wellbeing training, workshops and events. Bring scheduling and participation records into your wider support programme.
Leadership reporting – review engagement, themes and support activity to guide investment.
A small message. A clear next step.
A wellbeing service only helps when people can find it, use it and trust what happens next.
A proactive wellbeing check-in, or after an incident or emergency event.
Replies are free for employees*, and every reply is acknowledged.
People who ask for support are flagged for follow-up.
Your preferred professional support.
*Once connected to your communication provider.
Free 2-week pilot: Custom SMS check-ins + AI-4U, up to 10 staff, decision within 7 days.
Start your pilot →Wellbeing check-in
Mark is flagged and professional support is emailed. Leadership only ever sees anonymous totals, never Mark's reply.
Illustrative journey only. No message is sent. Questions and answer options are customised for each organisation. Write your own questions and answers – Yes/No, multiple choice or anything you need. Each answer leads to the right next step. Before participation, explain the sender, purpose, recipients, opt-out process and response hours. Replies cost participants nothing. This is not an emergency channel.
After triage
A shorter version of these steps is on the Custom SMS check-ins page.
The business writes its own check-in text and sends it to staff.
When someone replies 'No', the system sends a warm reply straight away and flags them for support.
The business's professional support or EAP gets an email with the person's name, mobile number, the question asked and their answer.
Support signs in and opens the person's profile to see their history. A marriage breakdown a few weeks ago, then missing work and drinking more now: the story comes together, not just today's message. Only professional support can see this; business admins can't.
| Subject | Assigned to | Status | Priority | Date Added |
|---|---|---|---|---|
| Missing shifts, alcohol use | Sarah Thompson (Counsellor) | Open | High | Sep 22, 2026 09:05 am |
| Follow-up call | Sarah Thompson (Counsellor) | Closed | Normal | Sep 01, 2026 10:30 am |
| Relationship breakdown | Sarah Thompson (Counsellor) | Closed | High | Aug 25, 2026 09:12 am |
| Name | Mobile | Priority | Case Issues | |
|---|---|---|---|---|
| James Walker | james.walker@example.co.nz | +64 21 000 0000 | High | Mental Health, Workload |
| James Walker | james.walker@example.co.nz | +64 21 000 0000 | High | Family |
Support records the call in the contact section, with the person's name if they agree or anonymously if not. They ask about circumstances, set a risk rating and record whether the person has had support before. This feeds anonymous reporting.
EXAMPLE REPORT, FICTIONAL DATA Fully customisable in Power BI
| Year | Month | Count |
|---|---|---|
| 2025 | October | 12 |
| 2025 | November | 15 |
| 2025 | December | 9 |
| 2026 | January | 8 |
| 2026 | February | 21 |
| 2026 | March | 18 |
| 2026 | April | 14 |
| 2026 | May | 11 |
| 2026 | June | 16 |
| 2026 | July | 13 |
| 2026 | August | 19 |
| 2026 | September | 17 |
| Total | 173 |
| Year | High | Medium | Low | Total |
|---|---|---|---|---|
| ⊟ 2025 | 5 | 13 | 18 | 36 |
| October | 2 | 4 | 6 | 12 |
| November | 2 | 5 | 8 | 15 |
| December | 1 | 4 | 4 | 9 |
| ⊟ 2026 | 20 | 49 | 68 | 137 |
| January | 1 | 3 | 4 | 8 |
| February | 4 | 7 | 10 | 21 |
| March | 3 | 6 | 9 | 18 |
| April | 2 | 5 | 7 | 14 |
| May | 1 | 4 | 6 | 11 |
| June | 2 | 6 | 8 | 16 |
| July | 2 | 5 | 6 | 13 |
| August | 3 | 7 | 9 | 19 |
| September | 2 | 6 | 9 | 17 |
| Total | 25 | 62 | 86 | 173 |
| Year | Family | Fatality or Grief | Health or Injury | Mental Health | Workload | Total |
|---|---|---|---|---|---|---|
| ⊟ 2025 | 9 | 4 | 6 | 10 | 7 | 36 |
| October | 3 | 1 | 2 | 4 | 2 | 12 |
| November | 4 | 2 | 2 | 4 | 3 | 15 |
| December | 2 | 1 | 2 | 2 | 2 | 9 |
| ⊟ 2026 | 31 | 14 | 22 | 41 | 29 | 137 |
| January–June | 20 | 8 | 13 | 27 | 20 | 88 |
| July–September | 11 | 6 | 9 | 14 | 9 | 49 |
| Total | 40 | 18 | 28 | 51 | 36 | 173 |
Support teams and leaders can filter trends by category, region, occupation and more. Leaders only ever see anonymous totals.
Support creates a support action with guidance for the person and books a follow-up call.
If a follow-up isn't updated in time (say the support person is off sick), the system escalates after a few hours and alerts the business admin to assign someone else, so the person still gets help. The admin is only told the callback is overdue, never the person's details.
Each business creates its own roles and decides exactly what every user can view, create, edit or delete. Professional support can see an employee's replies, profile, history, cases and support actions. A business admin can manage contacts and send check-ins, but can't see what people reply or any personal information they share. Leaders see anonymous reporting only.
Each user sees only what their role allows.
A time-ordered record of every action users take, kept for 120 days.
Deleted records are kept for 60 days before permanent deletion. Only administrators can permanently delete, and other users can restore their own records.
Individual replies and history are visible only to professional support.
Example screens
Roles
Role is a set of permissions dealing with access and operations. You can provide different set of permissions to various users.
| Name | Description | Created By | Created Date |
|---|---|---|---|
| Administrator | This profile will have all the permissions. Users... | ||
| Professional Support | Access to selected features only | Account owner | May 13, 2026 09:35 |
| HR Manager | Access to all features apart from employee... | Account owner | May 13, 2026 10:00 |
| Business Admin | Manage contacts and send check-ins... | Account owner | May 13, 2026 10:12 |
Professional Support Permissions
Professional Support
Business Admin
Audit Logs
The audit log provides you with a chronological sequence of actions performed by the users in Wellbeing Solutions. The logs are kept for 120 days.
Recycle Bin
The Recycle Bin displays all the records you have access to that have been deleted.
After records are deleted, they will be stored in the Recycle Bin for 60 days. After that, they will be deleted permanently.
Only users with an administrator role can delete records in the Recycle Bin.
Non-admin users can restore their own records from the Recycle Bin.
No Data Available
Examples
A proactive Monday wellbeing check-in goes to each team: front end, back end and drivers. Every reply is acknowledged. People who ask for support are flagged for follow-up.
After a store lockdown or robbery, a check-in goes out the same evening. People who ask for support are connected to your preferred professional support.
Illustrative examples.
AI-4U / Support navigation tool
Empathetic guidance, whenever it is needed.
AI-4U is a navigational tool that guides users to appropriate professional wellbeing and mental health support. When someone is unsure where to turn, it helps them explore support options through an empathetic conversation, and can point them to NZ helplines or their organisation’s own support.
AI-4U can guide people to their organisation’s own support, or 1737 after hours.
Open in a browser. No download needed.
Express what matters in a familiar language.
Online chat you can type in, or listen to with text-to-speech. Voice calls are an optional add-on for businesses.
Available after hours, at weekends and during holidays. It is an AI service; people it guides you to keep their own hours.
Guidance towards appropriate professional support.
AI-4U does not provide counselling, diagnosis, treatment or emergency response. It helps people find support and complements your organisation’s own support team, counsellors or EAP. AI-4U is open to everyone in your organisation, whatever your industry. Participation should be voluntary.
Access AI-4UAI-4U provides AI navigation, not diagnosis, therapy or emergency response. In an emergency call 111. To talk to a trained person, free call or text 1737 any time. Services AI-4U points you to set their own availability. Browser use requires internet access; data charges may apply.
Leadership reporting / Your organisation’s information
Bring assessment findings, check-in responses and support activity into a clearer view of your organisation’s wellbeing needs. Anonymised trends update every day, showing where to focus support and training spend.
Leadership reporting helps you understand assessment results, identify strengths and priority risk categories, and compare findings over time. Use the insights to guide consultation, actions and investment.
See check-in engagement, response themes, support requests and recorded support actions. Understand where people are asking for help and review how your organisation follows through.
Report on support activity such as referrals and follow-ups, using agreed reporting fields.
Each business can review its own information to prioritise key issues, direct resources, plan targeted support and track progress. Leadership reporting brings the patterns into view so leadership can make informed strategic decisions.
Discuss your leadership reportingOur community. Our commitment.
South Auckland, Aotearoa
For us, sport is a way to build life skills, belonging and a trusted circle of people.
Alongside supporting businesses, we support children through community projects and our sponsorship of Auckland South Football Club.
Our focus is helping children develop resilience, learn that it is okay to make mistakes, and know who they can turn to. This is our contribution to stronger communities and our hope for a future where fewer people need our services.
It will not solve every mental health challenge. But it is a practical commitment to the next generation.
Follow our community work“It’s okay to make a mistake.
You don’t have to do it alone.”
The values we want every child to carry with them.
Trust makes connection possible
Clear boundaries help people feel comfortable taking the first step. Agree who responds, what is recorded and how insights are shared before you launch.
Only approved professional support sees personal case details. Leaders see anonymised trends, not names. Every action on the platform is logged.
Before procurement, request current evidence of security controls, hosting arrangements, supplier safeguards and any relevant certification scope.
Connect to nominated internal contacts and professional providers. Agree response times, escalation and safeguarding responsibilities for your setting.
A few useful answers
No. SMS check-ins use the recipient’s messaging service, at no cost to them: the organisation’s SMS provider covers outgoing and reply texts. AI-4U, QR forms and online reporting are accessed through a browser. SMS still requires a working mobile service, while browser features require internet access.
No. AI-4U is a navigational tool that guides users to appropriate professional support. It does not provide counselling, diagnosis, treatment or emergency response. It complements your organisation’s own support team, counsellors or EAP.
Yes. Discuss the groups you want to include, their locations, languages and access needs. Check-in schedules and response responsibilities can be tailored to those groups.
Combine proactive SMS check-ins with teacher psychosocial assessment, Anonymous Notification forms and AI-4U support navigation. Replies asking for support go to your nominated counsellors or support staff, with a defined after-hours pathway. Before launch, agree age-appropriate access, consent, safeguarding, nominated responders and after-hours referral pathways with the college.
No. An SMS reply is associated with a phone number. Anonymous reporting is a separate pathway. Each service should clearly explain what information it collects, who can access it and any limits to confidentiality.
Yes. Discuss your current professional support, HR, communication and reporting systems. Scope, security checks and costs are confirmed as part of your proposal.
It’s a text, there’s no app, it’s free to reply, and it takes seconds.
Talk to us
Better support starts with a conversation. Tell us a little about your organisation and we’ll take it from there. No obligation.
Free 2-week pilot: Custom SMS check-ins + AI-4U, up to 10 staff, decision within 7 days.
Emailhello@wellbeingsolutions.co
Websitewellbeingsolutions.co
Office25/2 Bishop Dunn Place, East Tāmaki, Auckland 2013
Need help right now? Doesn’t replace emergency services. In an emergency call 111. To talk to a trained counsellor, free call or text 1737, any time.