Look after the people
who look after our children.
Teachers, school staff, students & wellbeing leads
Explore schools →A connection can change the next step
Don’t wait for someone to ask for help.
Reach out. Listen. Connect people to the right support. We are a business for people. Proactive, app-free wellbeing support for schools, councils, workplaces and community organisations.
NZ-based and NZ-owned. Local support, NZ helplines. hello@wellbeingsolutions.co · wellbeingsolutions.co.
WellbeingSolutions can support you to identify and manage psychosocial risks, part of your duty under the Health and Safety at Work Act 2015.
Australian WHS laws now require businesses to identify and control psychosocial hazards, and regulators are enforcing this, including through prosecutions.
WellbeingSolutions helps you meet that duty.
No app to download, no login to forget, no data to run out. Free for staff to reply.*
*Once connected to your communication provider.
Technology that starts a human conversation.
A simple check-in.A meaningful first step.
ExampleKia ora Rachel, how are you feeling this week? Reply Yes if you're fine, or No if you need support.
No. I need some support.
Thank you, Rachel. Our professional support will contact you shortly. Always remember, you are never alone.
Less friction.
More connection.
SMSSupport that reaches out first
24/7AI-4U navigation (AI only)
One placeHistory, follow-ups & trends together
People at the heart of every solution
See support in your world.
From the classroom to the council depot, the hospital ward, the small business and the remote worksite, everyone deserves a connection that starts with them.
Look after the people
02 / COUNCILSKnow your people are safe,
Know your people are safe,
wherever they work.
Frontline, field, depot & customer teams
Explore councils →
03 / HEALTH & AGED CARECare for the people
Care for the people
who care.
Nurses, carers, shift & support staff
Explore health & aged care →
04 / WORKPLACES & SMESA healthier culture
A healthier culture
starts with a check-in.
Employees, leaders, small teams & owners
Explore workplaces & SMEs →
05 / HIGH-RISK TEAMSStay connected.
Stay connected.
Wherever work takes you.
Remote crews, shift & FIFO, frontline & responders
Explore high-risk teams →Education / Schools & colleges
Don’t wait for a student
or teacher to ask for help.
Reach out first. Make the next step feel easier.
Our custom SMS check-ins proactively reach students, teachers and school employees. Every reply is acknowledged. Anyone who asks for support is connected to your school’s approved professional support, who will be in touch. This is a check-in, not a clinical assessment.
Bring teacher psychosocial assessment, counsellor follow-up and AI-4U support navigation together, open to your school community.
Build your school’s support programme
Teacher wellbeing / Psychosocial risk assessment
Support teachers.
Understand the pressures behind the role.
Psychosocial assessment informed by ISO 45003 guidance helps schools understand workplace pressures such as workload, relationships and support. Combine feedback, reported only in aggregated groups, with consultation to identify priorities and practical improvements.
- Identify strengths as well as areas needing attention.
- Build an action plan and review whether changes help.
- Use proactive staff SMS check-ins between assessments.
A message that comes to them.
Customise SMS by student group, staff team, language and timing. Check in during the term, around exams or after a difficult event. No app to download and no cost to students or staff: the school’s SMS provider covers outgoing and reply texts. The school manages consent, and anyone can opt out at any time. Anyone who asks for support is connected to the school’s approved professional support.
From reply to a support pathway.
A reply asking for support goes to your school’s counsellors or pastoral staff, who will be in touch. After hours, people are connected to your agreed on-call support or national helplines such as 1737.
Human response times depend on provider availability and the school’s arrangements. AI-4U navigation remains available around the clock.
See the themes.
Protect the person.
Leadership reporting brings together issue categories, engagement and support activity. Give leaders aggregated insights to prioritise key issues and invest intelligently in support for the whole school.
Keep individual case records with authorised support staff. Agree reporting groups and access so small groups or sensitive details do not identify students or teachers.
A connected school approach
Teacher assessment → proactive SMS → support → follow-up by authorised support staff → collective improvement.
Explore AI-4U →Corporates / Employees & leaders
Make wellbeing part
of the working day.
A proactive check-in says: you matter, and support is here.
Reach office-based, hybrid and dispersed employees with personalised SMS. Every reply is acknowledged, and anyone who needs help is connected to your approved professional support, who will be in touch. Participants are told who receives their information.
- Support individuals: private check-ins, seen only by your nominated support team, and AI-4U navigation beyond office hours.
- Improve the workplace: psychosocial assessment informed by ISO 45003 guidance, consultation and practical actions.
- Guide investment: aggregated leadership reporting helps leaders focus resources and review progress.
- Know your people are safe: messages are ready in advance for emergencies and business continuity. Reach out to your people quickly, check everyone is safe, and connect anyone who needs help to support.
High-risk environments / Employees & contractors
Distance shouldn’t mean
disconnection.
For people in forestry, oil and gas, agriculture, transport and haulage, and remote field teams.
Long shifts, time away from home and challenging events can make a conversation harder to start. Custom SMS reaches out to your people in their language. Every reply is acknowledged, and anyone who needs help is connected to your approved professional support.
- Schedule check-ins around shifts, remote assignments and seasonal pressures.
- Transport & haulage: reach drivers and owner-operators between journeys, during rest breaks or after shifts. Custom SMS check-ins help people share concerns about time away from home, isolation and work pressures, and anyone who asks for help is connected to your approved support. Drivers should only read or reply when safely parked.
- Include contractors in your wellbeing programme on a voluntary basis. There is no wellbeing screening at site check-in, and nothing a contractor shares affects site entry.
- Offer AI-4U, an AI tool for app-free support navigation through online chat, at any time. Human support depends on your nominated providers.
- Review aggregated themes by suitable groups to direct support and workplace improvements.
Participation should be voluntary. Wellbeing responses are not for employment selection, performance management, discipline or site-access decisions. SMS needs mobile coverage. Wellbeing check-ins complement operational safety and emergency procedures.
Support your field teamsOur solutions
Make care easier to access.
Make action easier to take.
Start with the support your people need. Bring the right tools together as your organisation grows.
Personalised SMS
safety & wellbeing check-ins
Ask how people are doing, by name, in language that feels familiar. Every generation understands a text. Every reply is acknowledged, and anyone who needs help is connected to your approved professional support.
- Personalised messages to everyone, or to one team, site or region, sent now or scheduled
- No cost to staff: the organisation’s SMS provider covers outgoing and reply texts
- Routine check-ins, plus safety check-ins ready in advance for emergencies
- Leadership reporting: trends, not names
AI-4U
navigational tool
AI-4U is a navigational tool that helps people find appropriate professional wellbeing and mental health support. People can use AI-4U through online chat, typing or listening, at any time of day. Confidential, except where someone’s safety is at risk.
- Multilingual online chat: type or listen
- Voice calls: optional add-on for businesses
- Browser access, without an app
Psychosocial risk
assessment & strategy
Understand the pressures within your organisation. Turn workforce feedback into priorities, practical controls and an ongoing review of what is working.
- Assessment informed by ISO 45003 guidance
- Consultation and action planning
- Leadership reporting to guide decisions
Anonymous reporting
& “You Have a Voice”
Make it easier to raise a concern about bullying, harassment or wellbeing through a browser link or QR code, with agreed people receiving notifications.
- A discreet way to speak up
- Multilingual forms and check-ins
- Clear response responsibilities
The support behind the conversation
Connected tools.
Consistent follow-through.
Support that remembers. Approved professional support sees a person’s earlier conversations, not just the latest one, so risk and urgency are judged on the whole picture. Next steps and follow-ups are recorded, and missed follow-ups are escalated.
Discuss your platformPeople profiles & support actions
Keep relevant profiles, communication records, assigned actions and follow-up history together. Restrict access to authorised people and agree what each role can see.
EAP & case management
Coordinate referrals and ongoing support through your chosen professional providers. Record agreed actions and follow-up, with clinical services and availability defined separately from the technology.
Intelligent forms & assessments
Create check-in questionnaires and feedback forms suited to your organisation. Use notifications and reporting to help your team respond and track change.
Training & events calendar
Organise wellbeing training, workshops and events. Bring scheduling and participation records into your wider support programme.
Leadership reporting
Leadership reporting – review engagement, themes and support activity to guide investment.
A small message. A clear next step.
Reach out early.
Make the next step easier.
A wellbeing service only helps when people can find it, use it and trust what happens next.
- 01
Check-in sent
A proactive wellbeing check-in, or after an incident or emergency event.
- 02
Replies triaged
Replies are free for employees*, and every reply is acknowledged.
- 03
Who needs help identified
People who ask for support are flagged for follow-up.
- 04
Connected to professional support
Your preferred professional support.
*Once connected to your communication provider.
Staff Wellbeing Pilot
Free 2-week pilot: Custom SMS check-ins + AI-4U, up to 10 staff, decision within 7 days.
Start your pilot →Explore an example
Wellbeing check-in
Hi Mark, it's been a big month with the restructure. How are you really going? Reply Yes if you're OK, or No if you'd like to talk to someone.
No. Not sleeping great and feeling the pressure
Thanks for being honest, Mark. That takes strength. A professional support person will be in touch shortly. Always remember, you are never alone.
Mark is flagged and professional support is emailed. Leadership only ever sees anonymous totals, never Mark's reply.
Illustrative journey only. No message is sent. Questions and answer options are customised for each organisation. Write your own questions and answers – Yes/No, multiple choice or anything you need. Each answer leads to the right next step. Before participation, explain the sender, purpose, recipients, opt-out process and response hours. Replies cost participants nothing. This is not an emergency channel.
After triage
More than a text message: what happens after someone asks for help
A shorter version of these steps is on the Custom SMS check-ins page.
- 1
Check-in sent
The business writes its own check-in text and sends it to staff.
- 2
Instant reply and triage
When someone replies 'No', the system sends a warm reply straight away and flags them for support.
- 3
Professional support notified
The business's professional support or EAP gets an email with the person's name, mobile number, the question asked and their answer.
- 4
The full story, in confidence
Support signs in and opens the person's profile to see their history. A marriage breakdown a few weeks ago, then missing work and drinking more now: the story comes together, not just today's message. Only professional support can see this; business admins can't.
OverviewTimelineEXAMPLE, FICTIONAL DATAHide DetailsContact InformationFirst NameJamesLast NameWalkerEmailjames.walker@example.co.nzMobile+64 21 000 0000RegionR3 WaikatoOccupationWarehouse SupervisorDemographicEuropeanOrganisationExample Distribution LtdWorkOperationsTermPermanent, full-timeCategoriesDistribution CentreNight ShiftSMSRecent First ⌄Send SMSThanks for telling us, James. You stay strong. A professional support person will contact you shortly. Always remember, you are never alone.Sent • Sep 22nd, 2026 08:14 amNo. Been missing a few shifts. Drinking more than I shouldSep 22nd, 2026 08:13 amKia ora James, it's Monday check-in. How are you going this week?
Reply Yes if you're OK, or No if you'd like support.Sent • Sep 22nd, 2026 08:00 amNo. Going through a marriage break up. StrugglingAug 25th, 2026 08:21 amKia ora James, checking in after a busy month. How are you really going?
Reply Yes if you're OK, or No if you'd like support.Sent • Aug 25th, 2026 08:00 amSupport ActionRecent First ⌄Add NewSubject Assigned to Status Priority Date Added Missing shifts, alcohol use Sarah Thompson (Counsellor) Open High Sep 22, 2026 09:05 am Follow-up call Sarah Thompson (Counsellor) Closed Normal Sep 01, 2026 10:30 am Relationship breakdown Sarah Thompson (Counsellor) Closed High Aug 25, 2026 09:12 am CasesRecent First ⌄Add NewName Email Mobile Priority Case Issues James Walker james.walker@example.co.nz +64 21 000 0000 High Mental Health, Workload James Walker james.walker@example.co.nz +64 21 000 0000 High Family Only professional support can see an individual's profile and history. - 5
A conversation that captures what matters
Support records the call in the contact section, with the person's name if they agree or anonymously if not. They ask about circumstances, set a risk rating and record whether the person has had support before. This feeds anonymous reporting.
EXAMPLE REPORT, FICTIONAL DATA Fully customisable in Power BI
All ⌄All ⌄All ⌄All ⌄All ⌄All ⌄All ⌄No. of New Cases
Year Month Count 2025 October 12 2025 November 15 2025 December 9 2026 January 8 2026 February 21 2026 March 18 2026 April 14 2026 May 11 2026 June 16 2026 July 13 2026 August 19 2026 September 17 Total 173 Priority Level
Year High Medium Low Total ⊟ 2025 5 13 18 36 October 2 4 6 12 November 2 5 8 15 December 1 4 4 9 ⊟ 2026 20 49 68 137 January 1 3 4 8 February 4 7 10 21 March 3 6 9 18 April 2 5 7 14 May 1 4 6 11 June 2 6 8 16 July 2 5 6 13 August 3 7 9 19 September 2 6 9 17 Total 25 62 86 173 Presenting Issues
Year Family Fatality or Grief Health or Injury Mental Health Workload Total ⊟ 2025 9 4 6 10 7 36 October 3 1 2 4 2 12 November 4 2 2 4 3 15 December 2 1 2 2 2 9 ⊟ 2026 31 14 22 41 29 137 January–June 20 8 13 27 20 88 July–September 11 6 9 14 9 49 Total 40 18 28 51 36 173 Support teams and leaders can filter trends by category, region, occupation and more. Leaders only ever see anonymous totals.
- 6
A clear plan
Support creates a support action with guidance for the person and books a follow-up call.
- 7
No one falls through the cracks
If a follow-up isn't updated in time (say the support person is off sick), the system escalates after a few hours and alerts the business admin to assign someone else, so the person still gets help. The admin is only told the callback is overdue, never the person's details.
Privacy and security: role-based access
Each business creates its own roles and decides exactly what every user can view, create, edit or delete. Professional support can see an employee's replies, profile, history, cases and support actions. A business admin can manage contacts and send check-ins, but can't see what people reply or any personal information they share. Leaders see anonymous reporting only.
Data protection
Role-based access
Each user sees only what their role allows.
Full audit log
A time-ordered record of every action users take, kept for 120 days.
Recycle bin safety net
Deleted records are kept for 60 days before permanent deletion. Only administrators can permanently delete, and other users can restore their own records.
Confidential by design
Individual replies and history are visible only to professional support.
Example screens
Roles
Role is a set of permissions dealing with access and operations. You can provide different set of permissions to various users.
| Name | Description | Created By | Created Date |
|---|---|---|---|
| Administrator | This profile will have all the permissions. Users... | ||
| Professional Support | Access to selected features only | Account owner | May 13, 2026 09:35 |
| HR Manager | Access to all features apart from employee... | Account owner | May 13, 2026 10:00 |
| Business Admin | Manage contacts and send check-ins... | Account owner | May 13, 2026 10:12 |
Professional Support Permissions
ContactsOnView, Edit
CategoriesOnView, Edit
NotesOff
AttachmentsOff
CampaignsOnView
UsersOff
Support ActionOnView, Create, Edit, Delete, Close
StatusOnView, Create, Edit
ActivitiesOff
CasesOnView, Create, Edit, Delete
TrainingsOnView, Create, Edit, Delete
FormsOff
Form ResponsesOff
SMSOnView, Send
Professional Support
ContactsOnView, Edit
Support ActionOnView, Create, Edit, Delete, Close
CasesOnView, Create, Edit, Delete
SMSOnView, Send
Business Admin
ContactsOnView, Edit
Support ActionOff
CasesOff
SMSOnSend
Audit Logs
The audit log provides you with a chronological sequence of actions performed by the users in Wellbeing Solutions. The logs are kept for 120 days.
Last 7 Days All Actions
Recycle Bin
The Recycle Bin displays all the records you have access to that have been deleted.
After records are deleted, they will be stored in the Recycle Bin for 60 days. After that, they will be deleted permanently.
Only users with an administrator role can delete records in the Recycle Bin.
Non-admin users can restore their own records from the Recycle Bin.
No Data Available
Examples
What a check-in can look like.
Monday check-in, by team
A proactive Monday wellbeing check-in goes to each team: front end, back end and drivers. Every reply is acknowledged. People who ask for support are flagged for follow-up.
After an incident, the same evening
After a store lockdown or robbery, a check-in goes out the same evening. People who ask for support are connected to your preferred professional support.
Illustrative examples.
AI-4U / Support navigation tool
A little unsure.
A lot on your mind.
Start here.
Empathetic guidance, whenever it is needed.
A navigational tool that guides people to support.
AI-4U is a navigational tool that guides users to appropriate professional wellbeing and mental health support. When someone is unsure where to turn, it helps them explore support options through an empathetic conversation, and can point them to NZ helplines or their organisation’s own support.
AI-4U can guide people to their organisation’s own support, or 1737 after hours.
No app
Open in a browser. No download needed.
Multilingual
Express what matters in a familiar language.
Type or listen
Online chat you can type in, or listen to with text-to-speech. Voice calls are an optional add-on for businesses.
24/7 AI navigation
Available after hours, at weekends and during holidays. It is an AI service; people it guides you to keep their own hours.
A route to people
Guidance towards appropriate professional support.
AI-4U does not provide counselling, diagnosis, treatment or emergency response. It helps people find support and complements your organisation’s own support team, counsellors or EAP. AI-4U is open to everyone in your organisation, whatever your industry. Participation should be voluntary.
Access AI-4UAI-4U provides AI navigation, not diagnosis, therapy or emergency response. New Zealand: Emergency call 111. Need to talk? Free call or text 1737, any time. Australia: Emergency call 000. Lifeline 13 11 14, any time. Services AI-4U points you to set their own availability. Browser use requires internet access; data charges may apply.
Leadership reporting / Your organisation’s information
Understand what matters.
Invest where it makes a difference.
Bring assessment findings, check-in responses and support activity into a clearer view of your organisation’s wellbeing needs. Anonymised trends update every day, showing where to focus support and training spend.
Psychosocial assessment reporting
Leadership reporting helps you understand assessment results, identify strengths and priority risk categories, and compare findings over time. Use the insights to guide consultation, actions and investment.
From outreach to follow-up
See check-in engagement, response themes, support requests and recorded support actions. Understand where people are asking for help and review how your organisation follows through.
See the support journey
Report on support activity such as referrals and follow-ups, using agreed reporting fields.
Your information. Better-informed decisions.
Each business can review its own information to prioritise key issues, direct resources, plan targeted support and track progress. Leadership reporting brings the patterns into view so leadership can make informed strategic decisions.
Discuss your leadership reportingOur community. Our commitment.
South Auckland, Aotearoa
Backing the next
generation.
On and off the field.
For us, sport is a way to build life skills, belonging and a trusted circle of people.
Alongside supporting businesses, we support children through community projects and our sponsorship of Auckland South Football Club.
Our focus is helping children develop resilience, learn that it is okay to make mistakes, and know who they can turn to. This is our contribution to stronger communities and our hope for a future where fewer people need our services.
It will not solve every mental health challenge. But it is a practical commitment to the next generation.
Follow our community work“It’s okay to make a mistake.
You don’t have to do it alone.”
The values we want every child to carry with them.
Trust makes connection possible
Care for people.
Respect their information.
Clear boundaries help people feel comfortable taking the first step. Agree who responds, what is recorded and how insights are shared before you launch.
Privacy with a purpose
Only approved professional support sees personal case details. Leaders see anonymised trends, not names. Every action on the platform is logged.
Discuss your security requirements
Before procurement, request current evidence of security controls, hosting arrangements, supplier safeguards and any relevant certification scope.
Your people, your support pathways
Connect to nominated internal contacts and professional providers. Agree response times, escalation and safeguarding responsibilities for your setting.
A few useful answers
Clear from the start.
Do people need to download an app?
No. SMS check-ins use the recipient’s messaging service, at no cost to them: the organisation’s SMS provider covers outgoing and reply texts. AI-4U, QR forms and online reporting are accessed through a browser. SMS still requires a working mobile service, while browser features require internet access.
Is AI-4U the same as counselling or EAP?
No. AI-4U is a navigational tool that guides users to appropriate professional support. It does not provide counselling, diagnosis, treatment or emergency response. It complements your organisation’s own support team, counsellors or EAP.
Can we include contractors and dispersed teams?
Yes. Discuss the groups you want to include, their locations, languages and access needs. Check-in schedules and response responsibilities can be tailored to those groups.
How does support work for colleges and younger people?
Combine proactive SMS check-ins with teacher psychosocial assessment, Anonymous Notification forms and AI-4U support navigation. Replies asking for support go to your nominated counsellors or support staff, with a defined after-hours pathway. Before launch, agree age-appropriate access, consent, safeguarding, nominated responders and after-hours referral pathways with the college.
Is anonymous reporting the same as replying to an SMS check-in?
No. An SMS reply is associated with a phone number. Anonymous reporting is a separate pathway. Each service should clearly explain what information it collects, who can access it and any limits to confidentiality.
Can we use our existing providers and systems?
Yes. Discuss your current professional support, HR, communication and reporting systems. Scope, security checks and costs are confirmed as part of your proposal.
Will staff actually reply?
It’s a text, there’s no app, it’s free to reply, and it takes seconds.
Cost of inaction
What is doing nothing costing you?
Estimate what poor mental health could be costing your workplace, using published New Zealand and Australian research. No email needed to see your result.
Talk to us
How can we
help your people?
Better support starts with a conversation. Tell us a little about your organisation and we’ll take it from there. No obligation.
Free 2-week pilot: Custom SMS check-ins + AI-4U, up to 10 staff, decision within 7 days.
Emailhello@wellbeingsolutions.co
Websitewellbeingsolutions.co
Office25/2 Bishop Dunn Place, East Tāmaki, Auckland 2013
Need help right now? Doesn’t replace emergency services.
New Zealand: Emergency call 111. Need to talk? Free call or text 1737, any time.
Australia: Emergency call 000. Lifeline 13 11 14, any time.