Frontline abuse and aggression
Council reports describe rising public abuse and aggression towards frontline and enforcement staff.
Who we help / Councils
Know your people are safe, wherever they work.
Check in with frontline, field and depot teams by text, and connect anyone who needs help to support.
No app to download, no login to forget, no data to run out. Free for staff to reply.*
*Once connected to your communication provider.
NZ-based and NZ-owned. Local support, NZ helplines. hello@wellbeingsolutions.co · wellbeingsolutions.co.
What we hear
The pressures behind the role.
Risks that don’t show up
Psychosocial harm can be under-reported in formal health and safety systems.
Field staff without a desk
Depot, roading, parks and customer teams often have no work email, so messages don’t reach them.
SMS check-in
Check in. Hear back. Get help to the right person.
- Checking people are safe, and connecting them to help: that’s the purpose. Every reply is acknowledged, so they know they’ve been heard.
- Ask for support, and a professional will be in touch: anyone who asks for support is connected to your council’s approved professional support.
- Your questions, your answers: Write your own questions and answers – Yes/No, multiple choice or anything you need. Each answer leads to the right next step.
- Support that remembers: the professional can see earlier conversations, not just the latest one, so nobody has to start their story again. Next steps and follow-ups are recorded, and every action is logged.
- Professional support can see past check-ins, so they can spot patterns and prioritise who needs help first.
- Ready for emergencies and business continuity: safety check-ins are written in advance. Reach out to your people quickly, check everyone is safe, and connect anyone who needs help.
- The right message to the right people: personalised by name, sent to everyone or to one depot, site, team or region, now or scheduled. Staff pay nothing for the texts, and there’s no app or login.
- Leadership reporting, trends not names: leaders see anonymised trends, updated daily, to guide support and training. Only approved professional support sees personal details.
AI-4U
A little unsure? Start here.
AI-4U is online chat you can type in, or listen to with text-to-speech. It’s a navigational tool: it guides people to NZ helplines and to your council’s own professional support. It’s confidential, except where someone’s safety is at risk. It isn’t counselling, a clinical service or an emergency service. Voice calls are an optional add-on for businesses.
After a hard shift or an incident, staff can use AI-4U at any time to find support.
AI-4U can guide people to their organisation’s own support, or 1737 after hours.
Access AI-4UExample: a severe weather event
- A heavy rain warning is issued. A safety check-in is already written.
- The council reaches out to its field staff quickly: “Are you safe?”
- Every reply is acknowledged. Anyone who needs help is connected to the council’s approved professional support, who will be in touch.
- Leaders see how many people have replied and the overall trends, not names or individual answers, and keep checking in as the event goes on.
Illustrative example.
Staff Wellbeing Pilot
Free 2-week pilot: Custom SMS check-ins + AI-4U, up to 10 staff, decision within 7 days.
Start your pilot →A few useful answers
Clear from the start.
Does this replace our civil defence procedures?
No. Check-ins sit alongside your emergency and civil defence procedures. They help you check people are safe and connect anyone who needs help.
Can we message just one team or depot?
Yes. Send to everyone, or to one team, site or region, now or scheduled.
Can we start with one frontline team?
Yes. Free 2-week pilot: Custom SMS check-ins + AI-4U, up to 10 staff, decision within 7 days.
Will staff actually reply?
It’s a text, there’s no app, it’s free to reply, and it takes seconds.
Need help right now? In an emergency call 111. To talk to a trained counsellor, free call or text 1737, any time.
In Australia: call 000 in an emergency, or Lifeline on 13 11 14.