Who we help / Care
Nurses, carers and support staff spend the day looking after other people, often across nights and short-staffed shifts.
The emotional load does not clock off when the shift does.
A busy corridor is a hard place to say that out loud.
A quiet text, answered in their own time, is an easier first step.
Free 2-week pilot: Custom SMS check-ins + AI-4U, up to 10 staff, decision within 7 days.
Hi Mere, how are you going after this week's shifts? Reply Yes if you're OK, or No if you need support
Thanks for telling us, Mere. Someone from the support team will be in touch soon. Always remember, you are never alone.
A Monday check-in meets nurses and carers before another run of shifts. After a heavy set of nights, the same text goes out once they are off the floor. Knowing who needs support is part of keeping the next shift covered.
29,400
nursing full-time equivalents working for Health New Zealand in 2024. This is Health NZ nursing, not every carer in aged care.
Health New Zealand, Health Workforce Plan 20246.8%
estimated nursing vacancies at Health New Zealand in 2024, down from 10.8% in 2023.
Health New Zealand, Health Workforce Plan 20249.3
serious claims per million hours worked in Australia’s health care and social assistance industry in 2023–24 (preliminary). The all-industries average was 6.8. This industry is wider than nursing.
Safe Work Australia, Key WHS Statistics 2025Example screen
Roles
| Name | Description |
|---|---|
| Administrator | This profile will have all the permissions. |
| Professional Support | Access to selected features only |
| HR Manager | Access to all features apart from employee replies. |
| Business Admin | Manage contacts and send check-ins. |
Professional Support Permissions
EXAMPLE REPORT, FICTIONAL DATA Fully customisable in Power BI
| Year | Month | Count |
|---|---|---|
| 2025 | October | 12 |
| 2025 | November | 15 |
| 2025 | December | 9 |
| 2026 | January | 8 |
A small message. A clear next step.
A wellbeing service only helps when people can find it, use it and trust what happens next.
A proactive wellbeing check-in, or after an incident or emergency event.
Replies are free for employees*, and every reply is acknowledged.
People who ask for support are flagged for follow-up.
Your preferred professional support.
*Once connected to your communication provider.
After triage
The business writes its own check-in text and sends it to staff.
When someone replies 'No', the system sends a warm reply straight away and flags them for support.
The business's professional support or EAP gets an email with the person's name, mobile number, the question asked and their answer.
Support signs in and opens the person's profile to see their history.
Support records the call in the contact section, with the person's name if they agree or anonymously if not.
Support creates a support action with guidance for the person and books a follow-up call.
If a follow-up isn't updated in time, the system escalates and alerts the business admin to assign someone else. The admin is only told the callback is overdue, never the person's details.
Get a quote
Share a few details and we will come back to you by email about Care.