Who we help / Forestry

Forestry

Crews work in remote blocks, in the weather, with distance between them and town.

A hard day can stay unspoken until someone is back at the truck.

A text can reach a crew without waiting for them to come into the office.

They reply when they are stood down, coverage allowing.

Free 2-week pilot: Custom SMS check-ins + AI-4U, up to 10 staff, decision within 7 days.

Illustrative image of forestry workers talking during a break.
Illustrative image. Not a WellbeingSolutions staff member or client.

What a reply looks like

Hi Emma, how are you going this week? Reply Yes if you're OK, or No if you need support

No. It's been a hard week in the block.

Thanks for telling us, Emma. Someone from the support team will be in touch soon. Always remember, you are never alone.

Illustrative image of two people in workwear having a conversation outdoors.
Illustrative image. Not a WellbeingSolutions staff member or client.

Common pressures in Forestry

  • Remote blocks, weather, and distance from town.
  • Physical, isolated work where a hard day stays unspoken until the truck.
  • Crew life, with home a long way from the stand.
  • An incident in the block, then the next day’s work still to plan.

How teams use it

Crews get a Monday check-in before they head for the block. After a hard week, or an incident in the stand, it goes out once they are stood down. A No is triaged before the next day’s work is planned, so the crew can keep operating and the person is connected to support.

By the numbers

What support and leaders see

Example screen

Roles

NameDescription
AdministratorThis profile will have all the permissions.
Professional SupportAccess to selected features only
HR ManagerAccess to all features apart from employee replies.
Business AdminManage contacts and send check-ins.

Professional Support Permissions

ContactsOnView, Edit
Support ActionOnView, Create, Edit, Close
NotesOff
UsersOff
Professional Support sees the replies and the support record. Leaders see anonymous totals.

EXAMPLE REPORT, FICTIONAL DATA Fully customisable in Power BI

All
All
All

No. of New Cases

YearMonthCount
2025October12
2025November15
2025December9
2026January8
Example leadership report. Fictional data. Fully customisable in Power BI.
Example psychosocial assessment screen with fictional data
Example psychosocial assessment screen. Fictional data.

A small message. A clear next step.

Reach out early. Make the next step easier.

A wellbeing service only helps when people can find it, use it and trust what happens next.

  1. 01

    Check-in sent

    A proactive wellbeing check-in, or after an incident or emergency event.

  2. 02

    Replies triaged

    Replies are free for employees*, and every reply is acknowledged.

  3. 03

    Who needs help identified

    People who ask for support are flagged for follow-up.

  4. 04

    Connected to professional support

    Your preferred professional support.

*Once connected to your communication provider.

After triage

More than a text message: what happens after someone asks for help

  1. 1

    Check-in sent

    The business writes its own check-in text and sends it to staff.

  2. 2

    Instant reply and triage

    When someone replies 'No', the system sends a warm reply straight away and flags them for support.

  3. 3

    Professional support notified

    The business's professional support or EAP gets an email with the person's name, mobile number, the question asked and their answer.

  4. 4

    The full story, in confidence

    Support signs in and opens the person's profile to see their history.

  5. 5

    A conversation that captures what matters

    Support records the call in the contact section, with the person's name if they agree or anonymously if not.

  6. 6

    A clear plan

    Support creates a support action with guidance for the person and books a follow-up call.

  7. 7

    No one falls through the cracks

    If a follow-up isn't updated in time, the system escalates and alerts the business admin to assign someone else. The admin is only told the callback is overdue, never the person's details.

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