Who we help / Banks and telcos
Branch, contact-centre and field teams spend the day in other people's problems, then go home with their own.
Targets, difficult calls and public-facing work add up.
Raising a hand on a busy floor is harder than answering a private text.
The reply stays with the people your organisation trusts to help.
Free 2-week pilot: Custom SMS check-ins + AI-4U, up to 10 staff, decision within 7 days.
Hi Nathan, how are you going this week? Reply Yes if you're OK, or No if you need support
Thanks for telling us, Nathan. Someone from the support team will be in touch soon. Always remember, you are never alone.
Branch and contact-centre teams get a Monday check-in. After a run of difficult calls, or an outage that keeps people late, the same text goes out again. Leaders see anonymous totals. The people who reply No are connected to support, so the lines stay covered.
1 in 5
New Zealand workers in the 2018 Survey of Working Life said they always or often felt stressed by work. This is all employees, not banks or telcos alone.
Mental Health Foundation, citing Statistics NZ Survey of Working Life 2018In this work
A difficult call is often followed straight away by another one.
In this work
Outages and after-hours faults pull field teams back in when the day was already full.
Example screen
Roles
| Name | Description |
|---|---|
| Administrator | This profile will have all the permissions. |
| Professional Support | Access to selected features only |
| HR Manager | Access to all features apart from employee replies. |
| Business Admin | Manage contacts and send check-ins. |
Professional Support Permissions
EXAMPLE REPORT, FICTIONAL DATA Fully customisable in Power BI
| Year | Month | Count |
|---|---|---|
| 2025 | October | 12 |
| 2025 | November | 15 |
| 2025 | December | 9 |
| 2026 | January | 8 |
A small message. A clear next step.
A wellbeing service only helps when people can find it, use it and trust what happens next.
A proactive wellbeing check-in, or after an incident or emergency event.
Replies are free for employees*, and every reply is acknowledged.
People who ask for support are flagged for follow-up.
Your preferred professional support.
*Once connected to your communication provider.
After triage
The business writes its own check-in text and sends it to staff.
When someone replies 'No', the system sends a warm reply straight away and flags them for support.
The business's professional support or EAP gets an email with the person's name, mobile number, the question asked and their answer.
Support signs in and opens the person's profile to see their history.
Support records the call in the contact section, with the person's name if they agree or anonymously if not.
Support creates a support action with guidance for the person and books a follow-up call.
If a follow-up isn't updated in time, the system escalates and alerts the business admin to assign someone else. The admin is only told the callback is overdue, never the person's details.
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