Who we help / Field crews
Water, storm and remote crews often work far from base, in rough weather, and on call when everyone else is inside.
A shift can run long, coverage can drop out, and home can feel a long way off.
People still need a simple way to say they are not OK, without an app, a login or a trip back to the depot.
Free 2-week pilot: Custom SMS check-ins + AI-4U, up to 10 staff, decision within 7 days.
Hi Rawiri, how are you going out there this week? Reply Yes if you're OK, or No if you need support
Thanks for telling us, Rawiri. Someone from the support team will be in touch soon. Always remember, you are never alone.
A Monday check-in goes out before the week’s callouts. After a storm, the same text goes once crews are stood down, so a No is triaged before the next shift. That is part of keeping the outage response going: the people covering it stay connected to support.
In this work
Storm callouts keep crews out after everyone else has gone inside, often with patchy coverage.
In this work
A quiet conversation is hard to start on a site, and home can be a long drive away.
In this work
The next callout still needs a crew when someone is running on empty.
Example screen
Roles
| Name | Description |
|---|---|
| Administrator | This profile will have all the permissions. |
| Professional Support | Access to selected features only |
| HR Manager | Access to all features apart from employee replies. |
| Business Admin | Manage contacts and send check-ins. |
Professional Support Permissions
EXAMPLE REPORT, FICTIONAL DATA Fully customisable in Power BI
| Year | Month | Count |
|---|---|---|
| 2025 | October | 12 |
| 2025 | November | 15 |
| 2025 | December | 9 |
| 2026 | January | 8 |
A small message. A clear next step.
A wellbeing service only helps when people can find it, use it and trust what happens next.
A proactive wellbeing check-in, or after an incident or emergency event.
Replies are free for employees*, and every reply is acknowledged.
People who ask for support are flagged for follow-up.
Your preferred professional support.
*Once connected to your communication provider.
After triage
The business writes its own check-in text and sends it to staff.
When someone replies 'No', the system sends a warm reply straight away and flags them for support.
The business's professional support or EAP gets an email with the person's name, mobile number, the question asked and their answer.
Support signs in and opens the person's profile to see their history.
Support records the call in the contact section, with the person's name if they agree or anonymously if not.
Support creates a support action with guidance for the person and books a follow-up call.
If a follow-up isn't updated in time, the system escalates and alerts the business admin to assign someone else. The admin is only told the callback is overdue, never the person's details.
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Share a few details and we will come back to you by email about Field crews.