Who we help / Retail
Shop floors and trade counters are busy, public, and short on a private moment.
Weekend trade, heavy stock and a hard interaction can follow someone home.
People answer when the question is simple and already on their phone.
There is no app to download.
Free 2-week pilot: Custom SMS check-ins + AI-4U, up to 10 staff, decision within 7 days.
Hi Luke, how are you going this week? Reply Yes if you're OK, or No if you need support
Thanks for telling us, Luke. Someone from the support team will be in touch soon. Always remember, you are never alone.
A Monday check-in reaches the floor before weekend trade. After a hard interaction or an incident in store, it goes out again. A No is triaged so the counter can stay open and the person is connected to support.
10,000
serious claims in Australian retail trade in 2023–24 (preliminary), 6.8% of all serious claims. This is Australia, and it covers retail trade as a whole.
Safe Work Australia, Key WHS Statistics 2025In this work
The shop floor is public, so a hard moment rarely has a private place attached.
In this work
Weekend trade still has to be covered when someone has had enough.
Example screen
Roles
| Name | Description |
|---|---|
| Administrator | This profile will have all the permissions. |
| Professional Support | Access to selected features only |
| HR Manager | Access to all features apart from employee replies. |
| Business Admin | Manage contacts and send check-ins. |
Professional Support Permissions
EXAMPLE REPORT, FICTIONAL DATA Fully customisable in Power BI
| Year | Month | Count |
|---|---|---|
| 2025 | October | 12 |
| 2025 | November | 15 |
| 2025 | December | 9 |
| 2026 | January | 8 |
A small message. A clear next step.
A wellbeing service only helps when people can find it, use it and trust what happens next.
A proactive wellbeing check-in, or after an incident or emergency event.
Replies are free for employees*, and every reply is acknowledged.
People who ask for support are flagged for follow-up.
Your preferred professional support.
*Once connected to your communication provider.
After triage
The business writes its own check-in text and sends it to staff.
When someone replies 'No', the system sends a warm reply straight away and flags them for support.
The business's professional support or EAP gets an email with the person's name, mobile number, the question asked and their answer.
Support signs in and opens the person's profile to see their history.
Support records the call in the contact section, with the person's name if they agree or anonymously if not.
Support creates a support action with guidance for the person and books a follow-up call.
If a follow-up isn't updated in time, the system escalates and alerts the business admin to assign someone else. The admin is only told the callback is overdue, never the person's details.
Get a quote
Share a few details and we will come back to you by email about Retail.