Understaffing and fatigue
Health and aged-care teams report unsafe staffing, fatigue and burnout.
Who we help / Health & aged care
Care for the people who care.
Reach rostered staff across shifts.
No app to download, no login to forget, no data to run out. Free for staff to reply.*
*Once connected to your communication provider.
NZ-based and NZ-owned. Local support, NZ helplines. hello@wellbeingsolutions.co · wellbeingsolutions.co.
What we hear
The pressures behind the role.
Aggression and hard moments
Staff can face aggression, distressing incidents and loss.
Shifts, rosters and no work email
Carers and shift staff are hard to reach with emails and meetings.
SMS check-in
Check in. Hear back. Get help to the right person.
- Checking people are safe, and connecting them to help: that’s the purpose. Every reply is acknowledged, so they know they’ve been heard.
- Ask for support, and a professional will be in touch: anyone who asks for support is connected to your organisation’s approved professional support.
- Your questions, your answers: Write your own questions and answers – Yes/No, multiple choice or anything you need. Each answer leads to the right next step.
- Support that remembers: the professional can see earlier conversations, not just the latest one, so nobody has to start their story again. Next steps and follow-ups are recorded, and every action is logged.
- Professional support can see past check-ins, so they can spot patterns and prioritise who needs help first.
- Ready for emergencies and business continuity: safety check-ins are written in advance. Reach out to your people quickly, check everyone is safe, and connect anyone who needs help.
- The right message to the right people: personalised by name, sent to everyone or to one facility, ward, roster or team, now or scheduled. Staff pay nothing for the texts, and there’s no app or login.
- Leadership reporting, trends not names: leaders see anonymised trends, updated daily, to guide support and training. Only approved professional support sees personal details.
AI-4U
A little unsure? Start here.
AI-4U is online chat you can type in, or listen to with text-to-speech. It’s a navigational tool: it guides people to NZ helplines and to your organisation’s own professional support. It’s confidential, except where someone’s safety is at risk. It isn’t counselling, a clinical service or an emergency service. Voice calls are an optional add-on for businesses.
Between shifts or at night, staff can use AI-4U to find support, in a language familiar to them.
AI-4U can guide people to their organisation’s own support, or 1737 after hours.
Access AI-4UExample: after a difficult shift
- After an incident on a night shift, the facility manager sends a pre-written check-in to that roster.
- Every reply is acknowledged.
- A carer asks for support. Your approved professional support gets in touch, with any earlier conversations to hand.
- Leaders see trends across facilities, not names, and plan support and training.
Illustrative example.
Staff Wellbeing Pilot
Free 2-week pilot: Custom SMS check-ins + AI-4U, up to 10 staff, decision within 7 days.
Start your pilot →A few useful answers
Clear from the start.
Can staff reply between shifts?
Yes. It’s a text, so they can reply whenever suits. There’s no app or login.
Can we include casual and agency staff?
Yes. Discuss which groups to include, and check-ins can be tailored to them.
Can we start with one facility?
Yes. Free 2-week pilot: Custom SMS check-ins + AI-4U, up to 10 staff, decision within 7 days.
Will staff actually reply?
It’s a text, there’s no app, it’s free to reply, and it takes seconds.
Need help right now? In an emergency call 111. To talk to a trained counsellor, free call or text 1737, any time.
In Australia: call 000 in an emergency, or Lifeline on 13 11 14.