Who we help / Hospitality
Hotels and hospitality run on early starts, late finishes, and a welcome for guests who never see the tiredness underneath.
Split shifts, and time away from family, are part of the week for many teams.
A packed service is a hard moment to find a manager.
A message can ask how they are without pulling them off the floor.
Free 2-week pilot: Custom SMS check-ins + AI-4U, up to 10 staff, decision within 7 days.
Hi Liam, how are you going this week? Reply Yes if you're OK, or No if you need support
Thanks for telling us, Liam. Someone from the support team will be in touch soon. Always remember, you are never alone.
A Monday check-in lands before a week of split shifts. After a full service or a guest incident, it goes out once the floor has settled. Support follows up, and the next sitting still has a team. That is the continuity: the floor keeps going, and the person who said No is not left in it.
7,900
serious claims in Australia’s accommodation and food services industry in 2023–24 (preliminary), 5.4% of all serious claims. This is Australia, and the industry is wider than hotels alone.
Safe Work Australia, Key WHS Statistics 2025In this work
Split shifts and late finishes are a normal week, not an exception.
In this work
A packed service is a hard moment to find someone to talk to.
Example screen
Roles
| Name | Description |
|---|---|
| Administrator | This profile will have all the permissions. |
| Professional Support | Access to selected features only |
| HR Manager | Access to all features apart from employee replies. |
| Business Admin | Manage contacts and send check-ins. |
Professional Support Permissions
EXAMPLE REPORT, FICTIONAL DATA Fully customisable in Power BI
| Year | Month | Count |
|---|---|---|
| 2025 | October | 12 |
| 2025 | November | 15 |
| 2025 | December | 9 |
| 2026 | January | 8 |
A small message. A clear next step.
A wellbeing service only helps when people can find it, use it and trust what happens next.
A proactive wellbeing check-in, or after an incident or emergency event.
Replies are free for employees*, and every reply is acknowledged.
People who ask for support are flagged for follow-up.
Your preferred professional support.
*Once connected to your communication provider.
After triage
The business writes its own check-in text and sends it to staff.
When someone replies 'No', the system sends a warm reply straight away and flags them for support.
The business's professional support or EAP gets an email with the person's name, mobile number, the question asked and their answer.
Support signs in and opens the person's profile to see their history.
Support records the call in the contact section, with the person's name if they agree or anonymously if not.
Support creates a support action with guidance for the person and books a follow-up call.
If a follow-up isn't updated in time, the system escalates and alerts the business admin to assign someone else. The admin is only told the callback is overdue, never the person's details.
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Share a few details and we will come back to you by email about Hospitality.